Refund policy

When Can I Return a Product?

Global Soccer's return policy states that products may be returned within 7 days of receiving the order, provided they are new, unused, and in their original packaging with all original tags and labels attached, along with the proof of purchase. After this period, we reserve the right to refuse the return, and the customer will be subject to our return policy.

When Can I Cancel an Order?

Global Soccer's cancellation policy states that orders may be canceled within 7 business days of receiving the order, provided the products are new, unused, and in their original packaging with all original tags and labels attached, along with the proof of purchase.

Can I Cancel a Personalized Order?

No. Global Soccer reserves the right not to accept returns or cancellations for personalized jerseys, including those customized with a player's name, your own name, or a custom number.

Can I Exchange a Purchased Product?

Yes. The fastest way to get the item you want is to return the original product. Once your return has been accepted, you can place a new order for the desired item.

How Long Does It Take to Receive an Exchange Product?

When requesting an exchange, the customer will need to place a new order for the desired item. Therefore, the shipping time will follow our standard shipping policy for new purchases.

How Long Does It Take to Receive a Refund?

Once the returned item arrives at our warehouse, it may take up to 7 business days for the return to be inspected and processed. If you have not received a confirmation of your refund or return after this period, please contact our support team and provide your proof of shipment.